The terms, in plain language.

1. Who this is between

"Prontco", "we" and "us" means Prontco, Richmond, British Columbia, Canada (info@prontco.ca). "You" means the business that opened the account and the person who opened it on its behalf. By creating an account you confirm you can bind that business.

2. What you get

Ready is the software: a booking page in your name, quotes, invoices with the right tax, e-Transfer and card payments, Google Calendar sync, QuickBooks Online sync once Intuit approves the connection, a Today view for the van, crew links, a paperwork vault with expiry tracking, and "Get it for me" filings priced per item. Standing is Ready plus the filings we handle for you in British Columbia: the BC annual report, WorkSafeBC reporting, business-licence renewals, a current clearance letter and insurance pack sent to any property manager on request, and a 15-minute check-in each quarter; the government fees for those filings are billed at cost. Growth is Standing plus the marketing services in your Growth agreement. Every account we create for you (domain, website, Google Business Profile, booking, payments) is in your name from day one. The plan is software; when we do something for you with a person, it's a filing or a Growth service with its own price and its own terms.

3. Price, free periods, and the Ready free trial

• Ready $79, Standing $179, Growth $397 CAD a month, plus applicable taxes. Taxes depend on your province (GST, HST or PST as the law requires) and show on every invoice. Your card goes on file when you choose a paid plan; the full price and the first charge date are shown beside the button before you confirm.
• Standing and Growth: the first month is free. The first charge is 30 days after you choose the plan, and we email you 3 days before it. You can cancel before any charge.
• Switch $179 CAD a month: the first two months are free. Switch is for a business that already runs and moves its back office to us: we rebuild its website on its own domain, set up booking, invoices and follow-ups, move its customers over, and handle the filings in Standing. A card is saved when the Switch agreement is signed; the first charge is 60 days later, and we email you 3 days before it. The Reviews add-on and the custom-domain website are included. Month to month, cancel any time, nothing owed on leaving; the site, domain and accounts are yours.
• The Standing guarantee. If we miss a filing we have agreed to handle for you and a government penalty results, we pay that penalty and fix the filing. Our liability under this guarantee is capped at the actual penalty the government charged for that filing. It doesn't cover a filing we couldn't make because you hadn't given us what it needed after we asked, or a filing you told us not to make.
• Founding price. Accounts opened under an earlier version of these terms keep the founding price lock they signed up with. Under this version, founding pricing is limited to the first 20 Ready accounts opened after it took effect; the count left is shown on prontco.ca/ready/, and when it reaches zero there are no more. A founding account gets 60 more free days after its free trial and keeps its monthly plan price for as long as its subscription stays active. The lock ends if the subscription is cancelled, if the account is closed and reopened, or if you move to a different plan.
• Ready: a 30-day free trial for accounts opened under this version. The trial starts the day you accept the plan. If no invoice has been paid to you through Ready by the end of the trial, we extend it once by another 30 days. We email you 5 days before the trial ends, and again before the first charge. Cancel before the trial ends and you pay nothing.
• Ready accounts opened under an earlier version: $0 until your customers have paid $1,000 through your page, or 6 months on the plan, whichever comes first. "$1,000 paid in total" means money your own customers have actually paid for bookings made through your Prontco page, added up from the day the page went live, before tax. We email you at $750 so the start of billing is never a surprise. Jobs we dispatch to you from the Verified list don't count toward it. "6 months on the plan" is counted from the day you accepted the plan.
• How the first Ready charge works. When the trial ends (or, for an earlier account, when either line above is reached), the plan starts. We email you that day. If you have a card on file, the card is charged automatically 3 days later, then monthly on that date. If no card is on file, we email an invoice due in 7 days. You can cancel before any charge.
• Government fees are at cost, never marked up, quoted before anything is filed, and added to the same invoice.
• Jobs we send you (Prontco Verified) carry 8% of the labour after you're paid. Nothing on your own customers. That is in the vendor agreement, not here.
• Add-ons you turn on (custom domain +$20/mo, Reviews +$29/mo) are month to month and show on the same invoice.
• Missed payments. If a charge fails we retry and email you. After three failed charges your page is paused until it's paid. Nothing is deleted.

4. Cancelling

Cancel anytime, from Money in the app: no notice period and no cancellation fee. You keep your plan to the end of the month you paid for; no partial refunds for the rest of that month. Your data is yours: we keep it for 90 days after cancellation so you can export it, then delete it, except what the law makes us keep (invoices, tax records).

5. Where we operate

Ready is a Canada-wide platform. Standing is sold in British Columbia only (its filings are BC filings); elsewhere you can join the waitlist for your province. It is not offered in Quebec. We don't accept accounts with a Quebec address or a postal code starting G, H or J, and if one slips through we refund any payment and close the account. Launch and Growth (the done-for-you services) are Metro Vancouver only; the software is not.

6. Your messages to your customers (CASL)

You send quotes, invoices, booking confirmations, reminders and review requests to your own customers through Prontco. You are the sender under Canada's Anti-Spam Legislation and you must comply with it: a real existing business relationship or consent for anything commercial, your name and contact details on every message, and an unsubscribe that works. The software adds the sender line and the unsubscribe link for you and honours every unsubscribe automatically; it can't tell whether you had consent. Prontco monitors sending for abuse and will act on it: complaints, bounces and spam reports are reviewed, and we may pause sending, suspend or close an account that sends unsolicited commercial messages, buys lists, or ignores unsubscribes. This clause is written so both of us can show due diligence.

7. Your data, your customers' data

You own your customer list, your bookings and your invoices. We process that data only to run the service for you, on your instructions, and we act as your service provider for it. We don't sell it, we don't use it to market to your customers, and we don't share it except with the providers that make the service work (hosting, email delivery, payments, the integrations you connect). Each of those is under contract to protect it. Where you connect QuickBooks or Google Calendar, data moves only between your Prontco account and your own account there, and you can disconnect either at any time. BC's Personal Information Protection Act applies to us; our privacy policy says what we collect about you and how to make us stop.

8. Payments

Card payments from your customers go through Stripe into your own Stripe account; Prontco never holds your customers' money and keeps nothing from those payments. Your plan is billed by Stripe on our behalf. We store a card token, never the number.

8A. Referrals

Every membership has its own referral link. When a business joins on your link and its first paid month starts, you and the new account each get one free month, credited to the account. A Launch client gets 50% off their next month for every business they refer that launches with us, credited when that launch is handed over, with no cap. Referral rewards are always a credit on your Prontco account, never cash, and they are not paid on accounts that never reach a paid month.

9. What we don't promise

That you'll get customers, rank anywhere, or earn anything. The software does what it says; results come from your work and your market. We keep the service up and fix what breaks; outages happen and we don't pay for lost business from them. Our total liability to you for anything to do with the plan is the amount you paid us in the 12 months before the claim. Nothing here limits what can't be limited by law.

10. Your side

Keep your login to yourself; everything done from it is yours. Keep your business details accurate (postal code and province set your taxes). Don't use the service for anything illegal, to send spam, or to host content that isn't yours to host. We can suspend an account that does, after telling you unless the law or an active abuse makes that impossible. When we need to confirm who you are (a filing in your name, the Verified list), we use Stripe's identity check or a short video call; we never ask you to upload or email an ID document, and we never store one.

11. Changes to these terms

We'll email you 30 days before a change that affects you (a new fee, a changed obligation). Keep using the service after that date and the new terms apply; cancel before it and nothing changes for you. A founding price lock survives any later change to these terms.

12. The legal bits

These terms are governed by the laws of British Columbia and Canada, and the courts of British Columbia. If one clause fails, the rest stand. These terms, the vendor agreement (if you're on the Verified list) and the privacy policy are the whole agreement for Prontco Membership.

Version 2026-11-05. Changes from 2026-11-02: new Ready accounts get a 30-day free trial (extended once by 30 days if no invoice has been paid through Ready) in place of "$0 until $1,000 or 6 months"; founding pricing is limited to the first 20 Ready accounts opened under this version, with 60 more free days and the price locked while the subscription stays active (section 3). Existing accounts keep their terms and founding lock; nothing got stricter for them. Version 2026-11-02. Changes from 2026-10-26: referrals (section 8A); identity checks (section 10, Stripe or a short video call, never a document upload). Version 2026-10-26. Change from 2026-10-15: the Switch plan (section 3). Version 2026-10-15. Changes from 2026-10-14: the name (Prontco Desk → Prontco Membership: Ready), the new Standing and Growth tiers, the first-month-free rule for them, the Standing guarantee, the $750 notice, and "paid" in place of "booked" for the $1,000 line (a loosening — paid is later than booked). Existing Ready accounts keep their founding price and every obligation they had; nothing about Ready got stricter, so no 30-day notice applies. Questions: info@prontco.ca. Prontco · 5115 Garden City Rd, Richmond BC V6X 4H6.