Prontco is a small company in Richmond, BC. This page is written to be read, not to be scrolled past. It covers prontco.ca, the client and vendor portals, and the emails we send.
Prontco, Richmond, British Columbia. The person responsible for personal information here is Hayden Martin, and the address for anything on this page is info@prontco.ca. We follow BC’s Personal Information Protection Act and Canada’s Anti-Spam Legislation.
| When | What | Why |
|---|---|---|
| You fill in a form here | Name, email, phone, business name, trade, city, and whatever you type | To reply to what you asked for and, if you asked us to, to follow up about launching or listing a business |
| You become a client | The above, plus the legal name, structure and addresses needed to register and licence your business, and payment details held by Stripe | To do the work you paid for |
| You apply to Prontco Verified | The above, plus business documents: registration, licence, insurance certificate, WorkSafeBC clearance, GST number | To verify them and show a buyer that we did |
| You verify your identity | Stripe’s identity check (you show your ID to Stripe, not to us), or a short video call where we look and never store anything | To confirm you are who the registration says. We never ask for ID documents in a form or by email, and we never store them. Never shown to a buyer. |
| You ask us to check a contractor | Your name and email, the contractor’s business name, and the result | To send you the result. We never tell the contractor who asked. |
| You visit the site | Google Analytics usage data (pages, device, rough location) | To see which pages help. No advertising IDs, no cross-site tracking. |
| You visit the public site | Microsoft Clarity session data: how you scroll, tap and move through a page (heatmaps and recordings), device and rough location. Text you type is masked. | To see where pages confuse people and fix them. Not loaded on the app, the client portal, agreement or payment pages. Clarity terms. |
Every email we send says it is from Prontco and tells you how to stop it. Reply with the word stop and we write no more; that takes effect immediately and applies to everything except the transactional messages a client or vendor needs (an invoice, a document request, a job you accepted). Text messages, where we send them, work the same way: reply STOP.
Where we email someone whose address is published on their own business website, we record which page it came from and say so in the email, and one reply ends it.
We use a small number of services to run the site, each under its own contract and privacy terms. They process data on our behalf and do not use it for their own purposes.
| Service | What it holds |
|---|---|
| Netlify | Hosts the site; receives form submissions |
| Supabase | The database behind the portals and our records; uploaded documents in private storage |
| Stripe | Payments and identity checks. We never see or store card numbers or ID documents. |
| Resend | Sends our email |
| Microsoft Clarity | Session recordings and heatmaps on the public pages (text you type is masked) |
| VoIP.ms | Sends and receives our text messages, and provides the local Canadian number each Ready account uses for missed-call texts (Canada) |
| Anthropic | AI drafting in Ready: the text needed for one draft (a customer’s message, a business’s services) is sent to Anthropic’s API in the United States and is not used to train models (see below) |
| Analytics; Google Maps data on the prospecting tools; Workspace for info@prontco.ca; Calendar for calls booked on our site |
Our database and hosting are in the United States (Supabase and Netlify, US West). Stripe, Resend and Anthropic also process data in the United States. Under PIPEDA and BC’s PIPA you have the right to know this: data stored or processed outside Canada may be subject to the laws of that country. If that matters for your situation, say so and we will tell you what we can do.
Ready, our software for trades, uses an AI model to draft text: a reply to a customer’s message, a quote follow-up, a headline for a booking page. For each draft we send only the text that draft needs to the model provider (Anthropic, US). Nothing is used to train models. No AI-written message reaches a customer until the business owner approves it in their inbox, and every business can switch the drafting off or set its monthly AI budget. We log tokens and cost per account, not the content.
Ready’s missed-call texts and any marketing-type messages a business sends through Ready follow Canada’s anti-spam law: each one carries the sender’s name and a one-tap way to opt out, and marketing-type messages are only sent where consent is on record. Replying STOP ends them immediately.
You can ask what we hold about you, ask us to correct it, ask us to delete it, or withdraw consent for anything that runs on consent. Email info@prontco.ca; we answer within 30 days, usually much sooner. If you are not satisfied with our answer, the Office of the Information and Privacy Commissioner for British Columbia takes complaints at oipc.bc.ca.
If this page changes in a way that matters, the date at the top changes and clients and listed vendors get an email saying what moved.